Terms & Conditions

Welcome to Totsville! By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.

1. General

• These Terms & Conditions apply to all users of the website.

• We reserve the right to modify or update these terms at any time without prior notice.

2. Products

• All products listed are described as accurately as possible.

• Colors and designs may slightly vary due to photography and screen settings.

3. Orders & Payments

• Orders will only be processed once full payment is received.

• Payments are securely processed via Razorpay.

• We do not store your card or payment details.

4. Shipping

• Shipping timelines are mentioned on the product pages.

• Once shipped, tracking details will be shared via email or SMS.

• Damages during transit are the responsibility of the delivery provider. We are not liable for such issues.

5. Returns & Refunds

• No exchanges or returns — every item is custom-made uniquely for you.

• Refunds are only applicable if the wrong item is delivered.

• Requests for such issues must be raised within 3 days of delivery.

• Refunds (if applicable) will be processed within 5–7 working days.

6. Privacy

• Your personal information is safe with us and will never be shared or sold.

• We use data only to fulfill your order and improve our services.

7. Disputes

• Any disputes will be handled under Indian law and jurisdiction.